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Delivery Information

Mainland delivery.

Our delivery charge for postage and packing is 5.50 per order to UK mainland addresses and free for 3 bags or more. Please note that offshore UK destinations ie Islands of Scilly, Isle of Man, and Scottish Islands may incur a surcharge.

We also offer a UK 24 Hour delivery service, subject to access. If the item(s) are in stock and the order is received before 12 noon, your order should arrive with you the next working day i.e. order on Friday and we will deliver on Monday. This service is subject to credit clearance and we require a day time telephone number for our security check. This service is 10.00.

Overseas delivery.

We can deliver anywhere in the world. Delivery for overseas orders will be charged by weight. Please contact us on 07815 085951 or email us if you have further queries.

Delivery times.

If all your items ordered are "In Stock" and "Standard Delivery" has been chosen, you should receive them within 5 - 7 days. Orders placed with the 24 hour delivery option : If the item(s) are in stock and the order is received before 12 noon, your order should arrive with you the next working day i.e. order on Friday and we will deliver on Monday.
If any items within your order are out of stock at the time of ordering, we will hold your order for upto 5 working days so that you receive your complete order in one shipment. If an item is out of stock longer, we will part ship your order. Items which are out of stock will be sent at no extra charge to you after your first delivery.
A signature may be required on receipt, so it may be more convenient for you if we deliver to your work or an address of a friend. We will send you an email when your order leaves us. This may contain a carrier reference for you to track your parcel.
Prices and Taxes

Orders within the EU.

All prices include VAT charged at the current rate of 20% where applicable and this is chargeable on all orders within the European Union.
Orders outside the EU.
For orders outside the EU, this amount will be deducted from the cost of the goods only if the country of destination is correctly selected. Destinations outside the EU may be subject to import duty. These are not included in our prices and are the responsibility of customers to pay on or after receipt of goods.

Returns and Refunds

We want you to be delighted with the quality of the goods you receive from Me And My World, however, if for any reason you do wish to return any items from your order, please do so within 30 days of receipt and in resalable condition for either a full refund of the value of the goods or an exchange. Refunds are normally processed within 7 days of receipt please allow longer over holidays and the Christmas period.

Faulty Goods.

If you receive goods which are faulty or have been damaged in transit, please let us know straight away and we will either offer you a full refund or replace the goods at our cost. Unless the goods are faulty or sent in error you are responsible for the cost of returning the goods to us. We recommend you use recorded delivery and obtain insurance, as proof of posting is not proof of receipt.

Your statutory rights.

Our guarantees are provided in addition to your statutory rights as a consumer.

Cancelling an Order

If you wish to cancel your order, please call us on 07815 085951 or email us at info@meandmyworld.co.uk.

Cancelling Despatched Goods.

If the goods have already been despatched we ask you to package them up, in re-saleable condition and return them to us at your cost. Please be aware that proof of posting is NOT proof of receipt and for this reason we recommend you use a signed-for insured service. We will refund the total amount of money paid by you for the goods, less any costs to collect the goods if you do not send them back to us. We will refund you as soon as possible and in any case within 30 days of us receiving your notification.

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